Pathetic Service

The service received on the day was Excellent. What happened after signing the contract has been a nightmare. When speaking to the Manager the Saturday on the telephone, a week later, he advised the supplier does not have stock of 3 of my items. Then the Monday or Tuesday the sales consultant called and said 2 of the items is instore. When it was collected,it was told to my husband those 2 items was there on Saturday, So Who is LYING????. Till to date the Manager has not been in contact with me,nor has the HO been in contact with, after sending emails. Then the consultant phoned Wednesday 14 March to inform me that the Freezer will be at the store on Friday, then we can collect. This morning 14 March I informed the consultant about the free delivery for the inconvenience that they caused, he knows of nothing. Where is the COMMUNICATION in that Store,Tokia. The manager needs to Communicate to the staff, if he has been in contact with client, and inform them of what was said. I sent an email to the manager and HO lets wait and see what EXCUSE they come up with now.