Pathetic Service

My Dad bought a gas stove from House & Home Mayville a while ago. The stove broke and he went back to House & Home on the 14th November as he did take out an extended warranty on the stove. On the 21st November a technician came to his house to see what was wrong. He explained that they will fix the stove, he will order the parts and then he will be back to repair the stove. On the 13th December my Dad received a call from Letta to say that they cannot find any parts and that House & Home will replace the stove. He received 4 SMS’s on the 13th December to say that the claim was approved and that the stove will be replaced, Claim nr ********** ********** . The morning of the 15th December he went into House & Home Mayville to find out when the stove will be replaced. They promised that they will sort it out immediately as the claim was already approved. Yesterday my Dad went there again and waited 3 hours and still no answer as to when he will get a new stove. The branch Manager, Andre was to NO ASSISTANCE at all. They still can’t give him an answer, apparently they still did not get the credit note from Head Office. It’s more than 5 weeks and still without a stove. Why do you pay so much for an extended warranty and then have to beg people to give you a stove after the claim was approved. This is pathetic service and totally unacceptable. House and Home Mayville are very quick to sell you a product, but when they need to replace it, you are treated like ****. My dad needs to go into the store or phone over and over again, keeping in mind his a pensioner struggling to walk. I’m sure House and Home will not pay any extra expenses for them for food due to not having a stove. I will highly recommend everybody to think carefully before doing business with House and Home again.