GP
Gadija P

1 reviews | Active since Mar 2015

01 Mar 2015, 16:03

Pathetic, disgusting customer service.

I bought a base set at House & Home in Bloemfontein On Thursday 26 Feb 2015.I paid cash for the sale plus delivery.The salesman promised to have the bed delivered by the latest Saturday morning.I phoned the store on Sat and was told a few different stories as to why the bed was not delivered.I particularly told the salesman I could not wait longer than 2 days for the bed with very good reasons.He understood and promised delivery would be no later than Sat.I told him I don't mind buying the bed elsewhere where they would deliver faster.I went to the store on Sat and the store manager assisted me.She promised me a bed which they had in stock in the store.With a good discount she also promised to have the bed delivered on sat before 17h00 or Sunday morning.The store phoned me this morning at 10h00 & said they're on their way.I phoned the Store at 12h50,they promised they're on their way.I phoned the store again At 13h50 and there was no answer.I'm still waiting for my bed to be delivered After such a long,hard struggle with the salesman and store manager.I'm utterly disgusted by the service I've received at House and Home in Bloemfontein.Never will my family and friends support H&H.

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Replies (1)
House & Home
House & Home's reply02 Mar 2015, 08:44
Official
Hello G.Panker,

We acknowledge receipt of your complaint and quote Ref Nr 005129-01.
We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office