PATHETIC CUSTOMER SERVICE!!!!

I am very unhappy with the service of this place, and will never make a purchase at any of their stores ever again. The staff is very quick to make a sale, but when it comes to the service afterwards... well 0 rating all round!!! Me and my fiance went to the House & Home store at 14th Avenue on Sunday. We were going to buy a deep freezer and TV. A sales consultant by the name of Pumi assisted us and informed us that they do not have stock of the items we were looking for. She then made a call to their House & Home branch in Westgate, where they did have stock, and we drove there to go fetch our deep freezer and TV. On arrival the consultant assisting us treated us in such a rush, that my fiance told me at a stage it feels like we are adopting a child. We then went to their back room for pick up, to find out that the deep freezer won't fit in our car and they would have to deliver. A guy out of their stock room approached us and said he can deliver it later that Sunday at a fee of R200.00. keeping in mind that we just spent almost R10 000.00 in their store!!! The freezer got delivered, and as we unpacked it (only wrapped in polystyrene and plastic, NO BOX) and switched it on, it made a horrible noise. We then checked the back to see if we can see any faults.... just to discover that the motor is not bolted on the one side at all, and has caused a burn on the element.... this all on a "BRAND NEW" machine!! I called the store in Westgate on Monday morning. The gentleman I spoke to, Nicolas told me he will call around to see what he can sort out, as they couldn't find the purchase on their system... nobody got back to me so I eventually called again to hear from Nicholas that the manager at the 14th Avenue branch, Jhonny was supposed to call me, which he didn't. Later Monday afternoon I spoke to Jhonny who said he'll sort it out and get back to me, he never did! Monday afternoon at 16:30 I got a call from Kaglego at dispatch at the Westgate branch. He told me their driver has already left, but he'll call him to find out when he can deliver the new new freezer, but I never heard anything back. Tuesday 30 July I called Kaglego again, he wasn't in yet so a lady Leticia took a message for him to call me back. He called at about 10:30 and told me they can't deliver the new freezer for me, as it wasn't their contractors that delivered the freezer on Sunday... PATHETIC!! How was I supposed to know a guy walking out of YOUR stock room and offering to us to do a delivery is not YOUR contractors? So in other words, we've spent R10 000.00 in your store on appliances that was supposed to be BRAND NEW, now I have to take out more money to get the broken machine back to them and collect a new one on ANOTHER additional cost?!!! This is honestly PATHETIC and UNACCEPTABLE!!!!!!! I spoke to Nicolas at about 13:00, when he told me he's going to arrange for a delivery after 17:00 today. I'm still waiting to hear if I'll receive my freezer that paid for on 28 July 2019 MABY TODAY!! Never will I ever recommend anybody to any House & Home store, nor will I ever have a good thing to say about this so called business!!