Pathetic Customer Service

I have made a purchase in 08/2025 and paid for an item, Which they had no stock of, I was awaiting my refund ever since, only to find out in December my money was not allocated but i had been liasing with a sales consultant Vanessa, And now i have to call them every day for a refund as i need another unit from else where and the company is closing, The manager Sachin promised to give my refund on the 16/12 and now i am told by Claudette that they awaiting to get cash, This is so unprofessional and pathetic customer service, They had been earniing interest on my funds since 08/2025.