Pathetic customer service!!!!!

I made a hello peter complaint about a week ago. Till today there is no solution to the problem. Its been a year and a half since I submitted an insurance claim and nothing has been done. Due to the negligence of the branch who lost the relevant documentation. For the first two days I received feedback from House and Home and thereafter nothing. I am 2 months behind with my payment for the cell phone, because when I pay it will then be paid up and the insurance will fall away and im waiting for a claim still. Elizabeth from Rainbow finance contacted me once to inform me im in arrears and I explained why. All of a sudden after my first hello peter complaint they handed me over to the lawyers for being in arrears. She had a bad attitude saying its now out of her hands and with the lawyers. I am now forced to pay without my claim being sorted. I will do so, but never in my life will I purchase from them again. They are pathetic and don't know how to treat their clients fairly. I am very dissatisfied!!!!! Why do they sell insurance, but cant keep to their promises??? Due to their negligence I have to lose, but they just lost a loyal client!!! Beyond pathetic!!!!!!