paid for a fridge to be delivered on monday

on saturday the 31st of october we bought a fridge cash and asked if it could be delivered on monday and we were told that it was okay. Monday came and we move our fridge to make space for the new one. late on monday i call to ask why it wasnt delivered they said that Mossel bay deliveries only happen on Tuesday and they would deliver it then so i said okay. tuesday i called around lunch time and after being sent from one person to another the manager said that they would call me back. she never did, so two hours later i called back and spoke to another person who said they would call back but they never did. another two hours later i called them and asked what is happening this time i was told that they were out of stoke and i might only get it on thursday. being out of stoke happens but the way in which we were treated in trying to find out what was happening was not acceptable. we had to fight to get infomation out of people and we were friendly. its disappointing that we had to go through so much to find out that they didnt have the fridge and no one warned us. a new shop should have great customer care because they are building a name