paid but no response

I purchased two DVD players from House and Homes website, and I have yet to have a response. I contacted the store closest to me and spoke to a gentleman there who told me that the head office needs to send me documents before I can collect them. These are for gifts, and I have already missed a party. <br> I truly am disgusted with the service I have received. Someone had better get back to me otherwise I am surely going to take this matter further. It is ***** to say the least