MB
Monique B

1 reviews | Active since Nov 2014

01 Mar 2015, 11:41

Overall complete dissatisfaction

At the end of 2014 I made a purchase of over 25000 from House and Home Krugersdorp. After the initial struggle in store they managed to deliver the goods to my home address. Dirty and poorly protected. I signed for the goods knowing that i will only be opening them at our new residence in Oct/Nov. When i unpacked the goods. The bedroom suite was poorly built, ive already made my 1st payment instore, they gave me a measly 1000rand discount After complaining. I then had to sign a 2nd contract, taking them until january to get that sorted. Again i had to make an in store payment which is inconvenient to me. And to top it off i had to pay interest as they never took the debit order as signed for?? Now as i have signed for a monthly debit order, again, no debit order?? Further inconveniencing me and I'm probably going to have to pay for late payment again. Utterly disappointed and disgusted in their care for customers and customer service

0
Replies (1)
House & Home
House & Home's reply02 Mar 2015, 08:21
Official
Hello mabamber,

We acknowledge receipt of your complaint and quote Ref Nr 005128-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office