Out of words

Bought 4 items on Monday(04/11/2019)@ mayville. It was delivered at centurion. The fridge got scratched, wrong bed size ws delivered, another bed from sealy makes squeaky sounds and the washing machine shakes vigorously. Complained on Tuesday and was told that sealy will contact me and yet on Thursday, they haven't called and the sales consultant(Kabelo Mafunisa) said he escalated the matter and there's nothing else that he can do BUT really as a consultant, isn't your work to also carry out after sales support?