Online Shopping Team ( Ok Furniture, House & Home, Shoprite )

I have bought a Denver Wall Unit from Ok Furniture Online on the 19th of November 2019 for the amount R6048.90 ( that is with delivery cost incl. ) I recieved the unit on the 23rd of November 2019 like they said but the unit was damaged and i asked for a new one so the new one i recieved on the 3rd of December 2019 ( 2nd unit ) but was also damaged so i told them they must take both units back and i want a refund. On the 5th of December i have sent Lee-Ann at Ok Furniture Online Team all needed documentation for a refund. On the 6th of December she told me via email that i will recieve my money 7-10 days. Tomorrow will be the 18th of December 2019 and i'm still waiting for my refund ( still without a wall unit to ) and i got no answers from them. I have sent many emails and called many times and used a lot of airtime to find out what is going on and still i'm just getting promises and no results. my order number is 10.00.11.05.6 and the email address for Ok Furniture is *** / *** and the tel number is 011.82.05.401