Online services

I purchased a 3 piece recliner set from house & home on the 22nd of july 2026. I paid my delivery fees, and waited till the 7th of august and they said 3 to 5 working days for delivery. Eventually i got fed up and asked for a refund. I asked for a refund on the 7th of august, and now its the 19th of august and i still haven't recieved my money. The said it would take 7 to 10 days to reflect in my account but i got nothing accept my courrier money back.

Their online service is very bad and you wait on the line for very long before someone answers l, just to redirect your call and wait another 10-20min on the line. I spend almost 300 rand airtime trying to get a hold of house and home online customer care. Eventually i called their head office and honestly they did not help much either.