Online Purchase

We are disappointed with our recent online purchase experience with House and Home. My husband purchased the Seaco SM6580/20 Auto Espresso machine and paid for it in full on layby over two months ago. Despite making full payment, we have yet to receive the machine.

We have made numerous attempts to contact the head office, including waiting on hold for over an hour, but have not received any assistance or updates regarding the status of our order. This lack of communication and failure to deliver the product in a timely manner has left us feeling frustrated and dissatisfied with the service.

We expect better customer service and communication from House and Home, especially when it comes to fulfilling a paid order. We would appreciate a prompt resolution to this matter, either in the form of delivering the Espresso machine as promised or providing a refund for the undelivered product.