MW
Maretha W
1 reviews | Active since Oct 2012
06 Jul 2015, 12:28
ONLINE ORDER PLACED 22 JUNE 2015
I place and paid for an online order 22 June 2015, and I am still awaiting delivery on my order, Margaret Hill confirmed in writing to Hello Peter that the matter is resolved, and yet I did not received my order. I have 60 mails regarding this issue to try and locate my order, not once did House & Home offer to pay back the courier fees I paid for and not received my order. Due to the fact that I informed them that this was for a needy Creche during the cold winter did they offer any assistance what so ever for us not receiving the stock!
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House & Home's replyOfficial
06 Jul 2015, 12:48Hello marethawiese,
We acknowledge receipt of your complaint and quote Ref Nr 006990-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 006990-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply06 Jul 2015, 12:48
Official
Hello marethawiese,
We acknowledge receipt of your complaint and quote Ref Nr 006990-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 006990-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office