LL
Lewellyn L

1 reviews | Active since Mar 2012

22 Jul 2015, 13:49

Old goods

I purchased a new flat screen TV at House and home about 3/4 months ago. Last month June 2015 I settle the account. I only used the TV to watch DVDs and it works fine.<br> I tried on several occasions to tune in the channels but no luck. It does not catch any channel SABC 1 2 3 or e-tv. I even bought a new aerial in hyper next to house and home. On the 21/07/2015 I went to them to advise them. O! my word this agent told me that \some"flat screen tv's don't play in some areas. IMAGINE!!! What training do house and (broken) home send they agent for?<br> I will be back in the store they must come fetch the broken TV (cause I went to fetch it they did not deliver) pay back my money as fast as I paid them then I will rather stick to russels or someone that want to do business. I wanted to buy a laptop yesterday but after the info I got for the flat screen I am sorry. <br> """

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Replies (1)
House & Home
House & Home's reply22 Jul 2015, 14:08
Official
Hello web123,

We acknowledge receipt of your complaint and quote Ref Nr 007306-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office