Ok Furniture does not care about Aftersales

Purchased: December 5th, 2020 Issue: Base plank snapped and black lining tore, mattress piping coming off loose. Reported:1st June 2021 They asked for images and I whatsapped them to a Kevin via whtsapp... Kevin advised that he has sent the images to the supplier and I have been following up since and no response from his extension and couldn't get hold of him on whtsapp as well. Thursday my mother went to the store and was told to come again today by the same Kevin... My Mother went to the store today again and spent 3hrs there and only to find out that only CERTAIN images were forwarded to the supplier... and only to be told that what is happening on the bed is normal as per your supplier. We have been calling and trying to escalate this to the store manager but we are not getting any joy. My issue is not any indentation, it is the piping coming loose only after a few months and the inside plank that broke on your base and the torn black lining. How is these 3 issues NORMAL?? Who can I escalate this to? The staff at your Greenacres PE store is useless and do not know anything about aftersales service, their mission to make a sale and cut ties with the client. Please investigate and advise before I take this to social media and the ombudsman, it is not fair to treat clients like this.