**** Off

<p>A gift was bought from House and Home for my daughter…An all in one television set.</p> <p> </p> <p>From the initial sale we had a problem – Customer – Mr G Vencatasu</p> <p> </p> <p>· The customer was told they have stock but there was no stock</p> <p>· When the customer went to fetch the delivery, then only he was told it was going to be delivered as he was a first time customer and a first time customer on HP have to pay a delivery fee, which was unfair to the customer because he was not a first time customer at House and Home and we have previous sales records…A R300 delivery fee was added to the contract.</p> <p>· After delivery was done we did encounter a problem initially with the the built in DVD, the Disc was not taking and then it was fine…it was off and on and after that we did not use the Television until last week, we tried a Disc and it was not playing, then we tried to eject the Disc and it was not ejecting, we tried few brand new Disc and it did not take, after some time it played, it skipped , it was freezing and wasn’t ejecting, that’s when we decided to take it to House and Homes at Gateway, we spoke to the manager and we told him we don’t want this Television set because in the first place we shouldn’t have encountered any problems.</p> <p>· The Manager contacted the customer to inform him that the Television has to be booked in for repairs, which will take 21 days to give feedback…Who wants to continue paying for a damaged product. We purchased a brand new product and we expect it to work now that it is not functioning, we don’t want it. We can re-do this sale and take another Television set…</p> <p> </p> <p> </p> <p>Please I urge someone to get back to me urgently!!!</p>