Not willing to assist

I called house and home on November complaining that the TV stand I bought from them is damaged. I spoke to Joshua who promised to get back to me as soon as he spoke to the supplier but he never did. On January I called again and Joshua told me they cannot find the supplier but he will call me as soon as they get hold of him. On February I called again and spoke to Andree the manager and he refered me back to Joshua the very same person who promised to call me from November. I spoke to Joshua and as usual he promised to call me but never did. On 22nd Feb I personally went to the store to find out how long it takes to find the supplier. Andree promised that friday they will come and colled the stand. Guess what, they never camed or called. I regret buying furniture from house and home Mayville. They are quick to take your money but will never assist you when you have challenges.