Not satisfied with house and home quality and service

We bought the lounge suite at house and home the first one was damaged and I recieved a credit. I brought the second one we had it 6 months the recliner was broken.They fetched it and gave me a credit , then the third lounge suite we took was the worst we had it a few months the three seater was damaged that fetched it repaired it brought it back it's still damaged..I have been struggling with House and home 14th Avenue to collect this lounge suite since February 2020..we dealing with Pinky and getting no satisfaction. When I come to the store she is never available.