Not receive what I paid for and now must wait for refund

Should receive minus 5 stars!!!

I called and sent emails House & Homee. I paid for a product almost 2 weeks ago now you can't deliver what I paid for and then wanted to give me a smaller 50inch tv for R6999 when I can buy a 55 inch for the same price at another retailer. Lebo told me that he will call me back in 5 min he can beat the price.. 45min later no call so drove to store. Speak to manager and say I want my refund. Manager tells me he told Lebo to phone me regarding refund, have still not even received a call from Lebo, it's been over 2 hours now, but any case manager tells me that they need to accumulate cash to give my refund, who in the world still pays with cash these days 95% pay by cars because it's dangerous to walk around with cash. I asked why not refund to my bank account, he says it takes 7 days. Now here is the thing House&home YOU have had my money for almost 2 weeks, YOU did not deliver what I PAID for and now you expect me to patiently wait for MY money and driving up and down with my petrol to get this sorted. This is the worst retailer EVER.

I unfortunately do not have a email address for House&home when searching on internet it only gives phone numbers and an automated account where one can send messages and then someone will get back to the you so I used the email address for the lady who is currently trying to attend to my situation I assume she works at head office(she is not the one I have issue with I have issue with the people from House&home Festival Mall)