Not keeping their end of an agreement

<p>I bought a new washing machine from House & Home July 2014. I took an extended guarantee which extended the guarantee to 4 years. To my understand 2 years are remaining on the gaurantee even though I have paid off this account some time ago. I called the call centre stating I have a problem with the machine, they directed me to the branch that delivered the machine to me. I called on Friday 15 July and spoke to Tebogo who assured me he wil call me back after speaking to head office about my account. To date, NOTHING, NADA call back from him. Yesterday at 10:17 I did an online query with House & Home and recieved confirmation they recieved my query. 24 hours later, NO WORD BACK FROM THEM. In effect, I have now waiting 48 hours, excluding the weekend, for someone to make contact with me. Yet, they recieved their money, they probably think they have NO obligation towards me or assisting me.</p>