NOT HAPPY!

If you ever consider ordering anything from House & Home Online...PLEASE DON'T! Spare yourself the effort and frustration! I have order 6 multiplugs to collect in store at Baywest Mall PE. No problem, items are in stock and they took the payment without any problems! When I got there, there was no stock! Stock had to be sent from Germiston and should have arrived on Monday. I arranged for someone else to pick up my order, just to hear the the truck will only arrive on Friday. I again arranged for someone else to pick-up the items on Saturday morning just to hear that they are not allowed to pick-up orders on someone else's behalf! I spoke to a very unhelpfull and arrogant store manager named Wesley and asked if I can sent him an email with consent. He just blatantly said NO. Consent forms need to be obtained from and sent back to the Online Support Team...my luck...it's Saturday and the only work Mon-Fri 8am-17pm. I have specifically usend the online order to collect instore system due to the fact that I am staing 550km from PE in a small town and not often visit bigger towns. I have made use of many other retail store's order and collect services without any problem! NEVER WILL I EVER support HOUSE AND HOME AGAIN EVER! The next challenge to get my money refunded! 😡😡😡