NB
Nico B
1 reviews | Active since Mar 2016
12 Mar 2016, 10:31
NON EXISTING SERVICE
I have bought a gasstove in December, and was not satisfied as it is not working properly. I have called Judith several times over a period of 2 months, and got reaction last month when a representative of Defy came to see me on the 13th of February. Since then nothing happened, after phoning again and again and again Judith said the parts was ordered and that the team will be there at my house yesterday at 4 o clock to fix the problem. They DID NOT come. I phoned Judith again but she didn't even bother to return my call.. What am I suppose to do? Get legal representation?
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House & Home's replyOfficial
12 Mar 2016, 11:13Hello nicobotes,
Your acknowledge receipt of your complaint and quote Ref Nr 010348-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
Your acknowledge receipt of your complaint and quote Ref Nr 010348-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply12 Mar 2016, 11:13
Official
Hello nicobotes,
Your acknowledge receipt of your complaint and quote Ref Nr 010348-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
Your acknowledge receipt of your complaint and quote Ref Nr 010348-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office