Nobody to take responsibility for, or know how to provide Customer service.

At the end of February 2018, I purchased a KIC deep freeze at House & Home, The Grove Centre, Nelspruit, Mpumalanga. In June it stopped working, I lost a lot of food then. They send a technician to repair it. Less than 3 months later it stopped working again. I reported it the Thursday morning and they expected me to wait till Monday late morning for repairs. I refused and by the Saturday they replaced my deep freeze after long debates over the phone and also in person at the shop. I kindly requested that they refund me for my losses as it amounted to almost R4000.00. I got a quote for the items lost and send it to House & Home with photos as proof. I tried to speak to the Regional manager - he refused to speak to me and just gave a message that they don't do refunds. After several emails to House & Home, the branch manager said they will try and claim from KIC. After I phoned House & Home, almost a month later, KIC phoned me. They only responded with: "we don't do refunds." So now everybody is just denying responsibility for the losses I had. The first and the second times' losses amounts to far over R4000.00 For a whole month we were struggling. The meat we thought we saved in the beginning also turned out to be bad. I offered to cook them a meal with that meat and see how they like that. - Got no response. It is not acceptable that nobody takes responsibility for the products they sell to the public. This was a new deep freeze - that stopped working twice in less than 6 months after purchase. I believe that they should have replaces the product after the first time it gave trouble, but they tried to solve the problem with a repair on a brand new item. That was their choice not mine. But I tried to be decent about the matter. I carried the losses I had the first time, this time it is their turn. Is their anybody at House & Home that is prepared to take responsibility and give actual customer service? If you do not know what customer service is, they can find out by Dion Wired. I will not stop untill I received the refund for my losses.