RB
Richard B

1 reviews | Active since Mar 2011

24 Oct 2015, 08:54

No written guarantee/warranty supp****

My wife and I purchased a lounge suite and coffee table from House and Home , the salesman Lucky Dhladla promised my wife that the suite we bought comes with a 1 year guarantee and a 5 year warranty. Lucky phoned to check if we had taken delivery, when questioned about guarantee he told me the delivery receipt was in fact the guarantee , but nowhere on the delivery note is this stipulated and there are no terms and conditions. He then proceeded to argue with me the customer , I requested to speak to the branch manager and was told he would phone me back this did not happen. I then phoned in and spoke to Johnny Smith (Sales Manager) who gave me the same story , but said he would e-mail the warranties for me , without asking for my e-mail address.<br> Subsequently we have not received any e-mail. I phoned the head office this morning and spoke to Chairmaine and only got attitude and that she will get Johnny to phone me. Issue as yet unresolved<br>

0
Replies (1)
House & Home
House & Home's reply26 Oct 2015, 09:08
Official
Hello richardbea,

We acknowledge receipt of your complaint and quote Ref Nr 008527-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office