NO STATEMENTS RECEIVED

My husband opened an account in April 2014. He has not received 1 single statement from House & Home. He has been to the Edenvale branch 3 times and spoken to the useless staff at the payment office and still nothing. We have tried to call the number on the original paperwork we received *** with no answer and the customer care number on the website page ***which says does not exist or is busy. Hopefully this message is received by a competent Accounts Manager. We will not be paying House and Home this month and going forward until you sort out what we require, an updated statement showing us all our previous payments and what is currently outstanding. We are doing this to get your attention since it seems it may be on the only way that someone will call us - when you don't make a payment!!!! and hopefully then someone will take interest in what we require!