No Service at all!!!

After my initial complain on the 8th of January 2016 I received an e-mail from a Ms. Margaret Hills informing me that my complaint has been noted and forwarded onto senior management for their urgent attention and assistance, but after that e-mail I had to constantly phone to get negative feedback and trying sending e-mails to the said Ms. Hill, she does not reply and with thus it seems as if no one at their \so called"Head Office is doing their job or taking the interest of their clients into account as we have to sit in disarray.<br> <br> Can someone please tell me how long I still have to wait for this company to resolve my matter???"""