No service!!!

I bought a recliner couch from Cape Gate in July last year. I have phoned numerous times and asked for it to be collected and fix as the one spring just broke and the chairs keeps coming lose on the sides. They phoned me last week and said they will collect on friday! Waiting whole day, no one came or even bothered to phone! I am a regular customer and have spend a lot of money there!! I find the stores service very very poor!!!!