no one ever phones back

I bought a lounge in Dec 2014. The material was in a bad condition. They replaced it January 2014 even with a worst lounge material is torring loose therea a ditch in the arm rest(wich the driver told me it will come right. Its the way it was standing in the truck) next day ali phoned the branch with lots of fights the said they will aend someone to come have a look. Now its almost July.... still waiting for that someone. The consultant at my branch is never at work... still waiting for the manager to get back at me. The lounge is getting worst. Why must i pay so much money fir something thats in such a bad condition!!!!! Please can someone contact me asap??? <br> <br> Kind regards<br> Margaux <br> ***