No money for refund!!!!

We purchased a KIC fridge in Jan 2022 by Feb it was giving problems. We contacted House and home to send out a technician for the issues. After 2 days a technician came out and fixed the problem. I advised him that I need this fridge to be exchanged or refunded which he advised that he will recommend an exchange or refund to the Gateway store. No one from Gateway House and home contacted me thereafter. On 14 March I contacted the store and spoke to Cyril. Cyril told me he will contact the agent and get back to me. Which he did not do. 2 days later I contacted Cyril and he again explained he will call me back. After a few hours he called and explained that the agent has issued a credit note and we can come through during the course of next week for a refund.

Monday, public holiday, contacted store and was told they can not process a refund as Cyril is off and he has the paperwork. Eventually after a few calls, Cyril called me up on his day off to explain that he will be back on Tuesday and he will arrange everything so we just need to come through for an exchange or refund. At that point I told him, we will take a refund due to the bad service. He agreed to set up for the refund for Tuesday.

It's Tuesday, 15h20, almost 12 calls between House and Home and myself. They do not have money to refund as I paid in cash. No one is willing to accept or understand that this is Durban heat, without a fridge from the weekend, food is getting spoilt and worse of all, they can not give me a date to when the money will be available. Currently they only have R1000, as we speak.

Never again will I buy from House and Home!!! Do yourself a favour and do the same.