NO FEEDBACK

On 09 March 2016 we took back our gazebo - not even a month old - to House & Home Cape Gate. One of the poles was broken after using the gazebo for the first time. The immediate response of the management was that this is due to wind and weather conditions. We were not satisfied with this as this was not the case at all. The product was send for repairs to the supplier according to management. Up and until today we haven't received any feedback on our gazebo. On Sunday, 20 March 2016 we phoned, and went into the store to get answers. No answers could be given on how their going to resolve this case. Someone would have phone us yesterday - no one phoned. I phoned this morning - no manager to speak with. Someone will phone me back - up until now no one phoned. We want to use the gazebo this weekend - one of the main reasons we bought it. You pay so much for things but when you need customer service you don't get any. Really disappointed in House & Home.