NO EXCHANGE OR REFUND

I purchased a hisense 10kg front loader washing machine on Wednesday 10/07/19 from the Richards bay store which was collected on Thursday 11/07/19 after 4pm. We opened it on Friday morning 12/07/19 and upon opening it out of the packaging noticed that it had two scratches which are very visible. I immediately contacted the store and spoke to Krishay and informed him about the scratches and also emailed photos of the scratches to him. I told him that i wanted the unit exchanged but was told that there was no stock and that they will receive stock on Saturday or Sunday. After hearing this i informed him that i am going to use the machine as i had washing to do and he said that it was ok. Now the store manager and regional manager refuses to exchange the unit or refund back my money because the unit has been used. This is totally unacceptable and as a customer i believe that according to section 56 of the CPA, Imp**** warranty of quality, i have the right to an exchange or be refunded if the product is found to be unsatisfactory or defective considering that between the time of collection and phone call to the store was a matter of only about sixteen hours. I must also add that the store manager was very unhelpful and rude.