No customer Service

If I could I would not even give one star!!! Terrible service! I actually can't believe how badly they can treat a customer once you have bought the item from their stores. I sent in an enquiry in Dec 2020 to find out if the couch was under guarentee. I had to beg for an answer. Only to be told the factory was closed. Again in January 2021 we started the process again, just to be told only once they open the couch can they tell me if it is under guarentee. Mind you I had already told them what was wrong with the couch and just wanted a simple yes or no. Then I was told it was indeed a factory fault and the couch was sent in to be fixed. I then got a call after almost a month to say the guarentee had actually ended and was given a quote. When asking why the sudden change, I was treated like a irritation and told to pay there was no other choice. A bit later I called and was told the couch was back at the shop. When I sent a complaint to head office I was also just brushed aside. Then a week later a phone call came in from the driver to say he was bringing the couch back. Honestly PATHETIC service. Why all this hassle over 3 months I could have fixed it myself in this time!!!!