No customer satisfaction

After over a month that I took in my TV they finally told me that they cannot fix my TV and I'll have to take another one which I tried doing but they told me that I can't take a TV that's more expensive, so I asked to pay in the difference in case, which by the way is only R2000 extra, I mean where is the customer satisfaction in this case. I now have to take a TV that I do not want in order to have a TV or they can't help. I mean really? After making me wait for over a month to get results? Pathetic!!!