RH
Roy H

1 reviews | Active since Mar 2013

11 Dec 2015, 15:59

No Comunication

2 weeks ago. Porches a fridge. Takes 1 week to do the paper work for finance.<br> Another week for them to communicate with the store in Edenvale.<br> Constantly asking them what's going on. Contacted Head office. Also no response. <br> Out the blue get a call during working hours yesterday. Saying they at my complex to deliver. <br> I told them how is that possible. How can you deliver no one has contacted me. Saying there will be a delivery. Told them to contact me today. For delivery. No one has call.<br> And the cell that they called from is off.<br> <br> What is really frustrating is the extreme slow service... And lack of service delivery..<br> Can someone get hold of me....<br>

0
Replies (1)
House & Home
House & Home's reply11 Dec 2015, 16:12
Official
Hello mrhume,

We acknowledge receipt of your complaint and quote Ref Nr 009202-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office