No assistance

I went to Westgate House & Home on Saturday the 12th December 2015 to inform them that my KIC fridge which I bought on the 17th October 2015 is not cooling properly. The lady took my details and advised that the technicians will contact me Monday the 14th to make arrangements to come have a look at the fridge. I phoned Tuesday as no one contacted neither myself nor my mom as promised. They then informed me that the repairs department will contact me on Thursday as Wednesday was a public holiday. I am still waiting and went in on the 12th already to ensure my fridge is working before Christmas. No one has contacted me and I want this sorted ASAP. both my mom and myself have our phones by us to ensure we do not miss the call.