NEW WASHING MACHINE SUMSUNG TOP LOADER BROKEN BEFORE USE

I BOUGHT A WASHING MACHINE SUMSUNG 13KG TOP LOADER AT HOUSE AND HOME IN RUSTENBURG AND AFTER CONNECTING THE MACHING DOESNT LIMIT THE WATER IT JUST FLOWS I PHONED THEM SPOKE TO A COLOURED LADY WHO PROMISED ME WITHIN 48 HRS TECHNITIAN WILL BE WITH ME STILL WAITING ON SUNDAY AGAIN I PHONED AND SPOKE TO THE STORE MANAGER WHO PROMISED TO GIVE ME FEEDBACK ABOUT THE TECHNICIAN TODAY EVEN NOW IM WAITING AND I BOUGHT IT FOR CASH IM NOW THINKING OF TAKING IT BACK TO THE SHOP AND ASK FOR MY REFUND AS IM NOT WINNING AND I URGENTLY NEED THE MACHINE.