rD
roshan D

1 reviews | Active since Oct 2013

04 Oct 2015, 21:18

NEW FRIDGE NOT WORKING-I DONT WANT IT

NEW FRIDGE WAS BOUGHT IN DEC 2014 AND SINCE HAS STOPPED WORKING 3 TIMES..ON EACH OCCASION A TECHINICIAN WAS SENT OUT THAT CAME A DAY OR TWO LATER.WHAT THE TECHINICIANS DID WAS NOT REALLY OF SUPERIOR WORK AS THE FRIDGE STOPPED WORKING THE VERY NEXT DAY AFTER THEY CAME OUT.AFTER THIS LAST CALL OUT I CALLED THE HOUSE AND HOME DEPT AND THEY PROMISED THAT A TECHINICIAN WILL COME OUT TO ACCESS WHAT IS WRONG AND THEREAFTER I WOULD HAVE TO WAIT FOR A CREDIT TO BE PROCESSED IN ORDER FOR ME TO CLAIM MY MONEY BACK ...NO TECHINICIAN CAME OUT AND MOST DISSAPOINTING IS THAT I THE CUSTOMER IS HAVING TO LOOSE ONCE AGAIN BECAUSE OF THE NO CARE ATTITUDE.HOW DOES A STORE ALLOW TO SELL SUCH GOODS TO THE PUBLIC.IN THIS HEAT I HAVE LOST OUT AS GROCERIES ALL WENT OFF AND HAVING TO BUY TAKE OUT DAILY SINCE THE FRIDGE IS NOT IN WORKING ORDER.I DEMAND TO BE COMPENSATED FOR THE TRANSPORT FEE THAT WAS CHARGED TO ME FOR FAULTY EQUPMENT SOLD...FURTHER TO THAT MONEY THAT I USED ON GROCERIES THAT ALL WENT OFF THE FOLLOWING MORNING SINCE YOUR TECHINICIANS DONT KNOW WHAT THEY ARE DOING.HOW DO YOU ALLOW FOR TECHNICIANS TO HAVE TO COME OUT CONTINUOSLY KNOWING I AM SITTING WITH A BAD PRODUCT SOLD TO ME

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Replies (1)
House & Home
House & Home's reply05 Oct 2015, 08:16
Official
Hello kismet@108,

We acknowledge receipt of your complaint and quote Ref Nr 008292-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office