Name and shame House & Home Menlyn

Bought a lounge suite in April for R31k. After delivery, I discovered one of the couches to be defective, and it had to be replaced. Now, 6 months later, the couches are revealing various defects and quality issues. I have called the store in Menlyn and left numerous messages for the guy in charge of complaints, but never received a call back. After numerous emails to the manager, I finally received a call from Klas, 3 weeks later! I was told to send him a photo of the problems, which I explained to him cannot show him the defects I am referring too, but was told that this is standard protocol for him to lodge the complaint. I sent a photo but have not received any feedback again. Absolutely unacceptable service! I guess you have your money, so what do you care. I will not let this go and will go out of my way to name and shame House and Home Menlyn!!!