MOST PATHETIC SERVICES

My uncle bought an xbox of approximately R8000 22 August 2015. He opened an account at the said branch on 22 August 2015 and paid a deposit of R650. The product was delivered at his residents in order to verify the given address.My uncle nor his wife was at home to sign for the product so the delivery staff requested that there 12 year old minor child sign for it.When my uncle returned home he noticed that the box wasn't sealed nor does it have the protective plastic around the box. He enquired from his daughter whether she had opened the box whereupon she responded no.When he opened the box to remove the product he noticed that the manuals is missing.He immediately opened the branch where he spoke to jill.Jill ingormed him that Ivan (sales person who assisted him)wasnt available but she would relay the message.He further switched the product on and noticed its completely defective. The branch refuses to accept responsibility and is doing nothing to resolve the matter.This is the worst service I have ever heard of and I will broadcast this to everyone and will not recommend anyone to buy at this store.