MISLEADING THE CLIENT

<p>Last week and Friday my husband and I went to the House & Home branch in Sanlam Centre, Parow.I have been a client there for quite a few years.My fridge broke and I desperately needed to replace it. When we got there our usual sales person was no longer working there.We were assisted by another salesman called Ottee.</p> <p>I currently am paying an account for a television I perchused there.Ottee checked and came back to us saying that I do not qualify for another purchase .He first suggested that I pay a large deposit of R4000 in order for me to qualify for the additional account. I asked him if I could settle the account and then buy the fridge.I asked him to call their accounts department tpo make sure that if I settle I would be able to purchase the fridge. He went to the manager and came back to us saying that they do not have to call to confirm and that I will definatley qualify once the one account was settled. I took the money I had saved to buy the fridge and settled the one account which was +_ R5800.00. Once transaction for the account was done and they did the transaction was done for fridge their account department informed them that I still do not qualify to make the new purchase. I was so disappointed. I asked them to refund my R5800 because my account was paid for the month and had no arrears. They told me that they could not refund me .I believe anything like that can be reversed. They came up with such a lot of excuses. I was left without a fridge and the money that I aved for it was gone. It actually felt asif it was ****** from me. They misled me in telling me to settle the account.All I wat at this stage is to get my money back so that I can go and buy me a fridge elsewhere. I will never ever make and purchases from them again and I will tell everyone who will listen to my experience I had with them.</p>