Mayville Twin****

I bought a machine on the 28Sep 2022, I collected the machine on the 1Oct 2022, did washing, the following day I got ready to do washing I found water all over there floor. I reported the matter to House and home and Defy on the 3rd. I got a replacement from Defy on the 19 Oct 2022. I did washing on the 21Oct 2022 about 4 loads than on the 23rd tried but machine started licking like the first machine, I reported that on the defy WhatsApp and website. Reported the matter to Defy again on the 24th Oct, they offered a replacement and I refused the replacement, and asked for a refund. I was told to go back to the store , the store opened a new case, a technician called me and asked me about my where about and the suitable time, he said he will get back to me but never did. I called Defy to do a follow up, Defy said the report from technician says the machine was infested by cocroches so they can't help me. I called my house to find out what happened, they said no one came to the house. On the same day 2 Nov the Technician calls me at about 4 pm asking me if he could come, I refused since they already written a false report. I went to house and home and they opened a new case. On the 16th I called Defy and Defy said I can get my refund using a different job number, I called the store, a lady named Letta confirmed and said she's waiting for an email. I just need to come to the store, plus Monday is black Friday, I went there on Monday and K.G told me that they don't have cash but they will call me once they do. 2 days later I went back to the store and they told me that I cannot get a refund. Defy refuses to give them a reference number they said they never told me to get a refund, I can bring the unit to the store, than the technician will check it and get refund. I took the UNIT to the store than they said, they are not sure what defy will say or if they will want to refund me.