LOUNGE SUITE WARRANTY

Hello Peter,

I've encountered some quality issues with the recliner after just six months of use. When the chair is fully extended, I can feel the support bar against my legs, which is quite uncomfortable.

Additionally, after the **** cleaned behind the chair and moved the couch, both *****s popped out from the other couch, indicating they were not properly secured.

Furthermore, the fabric quality is disappointing; it shows every mark and can only be cleaned with a damp rag, per the care instructions.

I spoke with Marius the Manager from H & H - Baywest, and he informed me that they would not come out to evaluate the lounge suite, stating it is normal wear and tear.

What?????

After only six months since my purchase, this is the response I receive.

Where is the customer service? Where is the warranty? I am dissatisfied with this response as it is nearing a year, purchased at end of Nov-23.

DISGUSTED WITH H & H