RN
Raymond N

1 reviews | Active since Oct 2015

14 Oct 2015, 20:14

Lounge suite has tear in material

Good day i bought a corner suite last year at house and home somerset west and within 8 months the material on the leather suite split i reported the problem on the 29th of august and now they have told my wife they want us to pay R1300 to fix it.i find it unacceptable .i would think that in having it for such a short time that there should be some warranty covering that.we acted in good faith by being a loyal customer for 20 years.

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Replies (1)
House & Home
House & Home's reply15 Oct 2015, 08:13
Official
Hello Raymac23,

We acknowledge receipt of your complaint and quote Ref Nr 008440 / 01. We have escalated the matter to Senior Management for their urgent attention and assistance

Regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office