1 reviews | Active since Jan 2015
Lounge set arrived damaged for the second time
Last weekend 14/03 we bought a leather lounge set cash. The first set arrived on Tuesday 17/03. The set was already damaged with arrival. For that reason we send the set back. Because when we made a payment we did not pay damaged money. We spoke to the staff at House and Home and we told them if there are any kind of damages on the set we will send it back again. They reassured us that they will check the set for any damages before sending it. When the set arrived at our home that is 90km from Klerksdorp we and the drivers could see that the set was not opened and checked. For the second time the set had damages on it and the footing of the one chair was *****ed. We send the set back once again. The staff at House and Home wants to blame the drivers that delivered the set but they have nothing to do with it because the set was sealed on arrival, which means that the set was not properly checked before sending it. For that reason we are cancelling the buy. We also suspect, I can not say with cer*****y that the set may not be 100% leather like they told us in the shop that the set is 100%. It seems as if the set has upper leather.
We acknowledge receipt of your complaint and quote Ref Nr 005507-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 005507-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
