Lounge set

I purchased a lounge set on 29th December 2023. After 8 months later the seats started to caved in and sank to the bottom. I then connected the store on the 1st of September 2024 notify them that I was not happy with the bad workmanship of the lounge set. I only received feedback on the 23rd September 2024 that the lounge set can only be replaced with a new lounge set however I needed to wait 4 months. after 4 weeks i didn't receive feedback neither a phone call. I was then promised by Sibahle that the lounge set will ready before the 20th October 2024 however this was not done. I called several times only to find out that the manufacturer does not have a truck available to deliver the lounge set to the shop. My lounge set was delivered on the 8th Of November 2024 only to find a burn hole on 1 set, stitching was not done properly, high and low hand rest. I then connected Sibahle notifying her that i am not happy as per our conversation she will only be able to contact the manufacturer on Monday which is not open on a weekend. We have now identified nails that can potentially injure my kids.

THIS HAS INCONVENIENCED ME AND MY FAMILY TREMENDOUSLY WE HAVE A THREE MONTH OLD BABY AND A 2 YEAR OLD BABY

WE WERE UNDER THE IMPRESSION THAT WE WITH GET A GREATER SERVICES FROM HOUSE AND HOME (Gateway)

Looks like everything going forward will just end up going south as the quilty it's not what we have paid for.