Lay-Lie

I recently bought a home and naturally, I’d like to furnish it with new goods. I decided to laybuy items through House and Home.

Paid my instalments, would regularly follow up with my balance as they did not care to update me. Mid August, I already knew that I would be paying the balance at the end of August. I contacted the store and queried the delivery amount – I dealt with Collin Lesoo. To say they’re unhelpful is an understatement. They would send incorrect balances, I would have to follow up a million times before I got a response and they were very frank with their responses. No sense of customer service. I made it explicity clear that I’d like delivery done on the 1st as last payment will be done on the 31st, Standard Bank to Standard Bank – so almost immediate. AND I sent POP. Collin advised that delivery would be done.

I made arrangements at work to not travel so I could be close to home and be ready to accept goods. I again, had to FOLLOW UP CONTINUOUSLY. I was eventually informed “oh, funds do not reflect, you’re not getting your goods today” (how’s that for afterall) Collin allegedly off for the day and other people (absolutely lovely and informative to clean up Collin’s mess and empty promises.

So, after being informed that funds could take up to 48 hours to reflect, delivery would then be Friday. Again, I had to make arrangements for Friday and requested delivery to be done at 13h00. It is now 12h30 and I am still waiting for confirmation.

Never, ever again will I purchase from House and Home. Oh, and did I mention that I was once harassed to make payment for a LAYBUY?? And look at that, all paid months before the laybuy ends but I cannot even get my goods. Thousands. Why must I fight?