LAY-BYE PAID UP AND I DONT HAVE MY COUCH!

I bought a couch on a 6months lay bye with House & Home-East Rand Mall from Jan-2021 till June 2021 and a few days after receiving the couch I noticed that the couch was starting to sag so I emailed the store within the 7day period, fast-forward I was credited so I had to get another couch but the couch I liked was more than my credit so the sales rep Thabane took his time to help me find another couch that I could afford and even though it was a bit more he suggested that I put the couch on a lay-bye as well so I agreed despite the inconvenience and he also arranged for the couch to be taken to their storeroom s until I finished paying.

Thabane has done what he can for me throughout the year 2021 and I really appreciate it.

I went to house and home (2021/12/03) to confirm with Thabane that I will be paying the outstanding balance before the end of the month (Dec 2021). I went to house and home 2021/12/28 to make my final payment and I received the news from Thabane that Ellinore the store manager took a decision to put the couch back to the floor for it to be sold and i was not called or consulted about it. For someone in her position to make such a call without consulting with a client is really questionable and disheartening. I'm honestly aggrieved by her decision in this regard and I don't think I will ever be ok, the least Ellinore could have done was to call me and she failed.

Ellinore is on leave apparently and the present store manager Katlego has not helped me much and he only offered to get me a couch from another store which Thabane had already tried and he found that there was stock but the couch was returned from a client as it was apparently ripped.

I have paid in full, they do not have stock for the couch, I’m taken form pillar to post and I still don't have a couch!