Laptop complain. Reference number ***. Customer care case number is 058089-01

Good day My son by the name of Yamkela Tshumani purchased the laptop at mthatha house and home on the 5th February 2025. It on worked for one month only.

He returned to them on the 4th of April 2025 for assessment and customer service he ot was terrible. I have to step in on the 15th April 2025 after he was told that the laptop still awaiting for collection. Reference number is ***. He's been up and down because they are not doing follow up at all. Whenever I call them they promise to get back to me which is always absolutely nothing is happening.

Yesterday I emailed customer service of house and home and given the case number which is 058089-01 and never got any communication after. My son missed two tests on Monday and also two today. I don't want a laptop to be fixed because they did absolutely nothing for 30 days. This matter is very urgent and should have been sorted out long time.

I explained to the store manager that as wits university classes were suspended for two weeks all activities are done via online and my son is missing a lot due to *********** people who are not giving priorities to their clients. I have been lenient with them and seems they are taking advantage of my kindness. 24 hours gone but still no courtesy call at all.