NM
Nasiphi M

1 reviews | Active since Aug 2013

08 Jun 2015, 11:59

Lack of service and utter incompetence

I am from Cape Town, I went to House &Home at the Cape Gate looking for a certain table, which they said they did not have stock of and will let me know when they do. After 3 weeks of nothing, i was in JHB and saw a House and Home at Cape Gate Mall so i thought let me pop in and see if they will have it. Luckily they did have stock and where? in flippin Cape Town. so I order get the goods which I said I would collect myself. I collect the goods and realise that the edging on the table was damaged and i return the goods to them and ask them to do a high Impact edging for me and I will take the table stil. After back and forth they agree and then say they will deliver the table. 3 weeks later I still do not have a table, I then cancel the sale. After they made me go to the police department to get an affidavit done, more than a week later I still DO NOT HAVE MY MONEY BACK. they are holding R8999.00 of mine and now they have stopped even responding to my e-mails. if it was not for their patheticness the table would have never gone back to begin with. Not only are they pathetic, they sell bad quality and doesn't even have the decency to return my money back. DO NOT BUY FROM THEM.

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Replies (1)
House & Home
House & Home's reply08 Jun 2015, 12:31
Official
Hello Nasiphimkiva,

We acknowledge receipt of your complaint and quote Ref Nr 006680-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office